Cultivate Awesome

Whitelisting or Mark Email as NOT spam

If you have a email sender that often goes into your spam box here is what to do.  If you learn something new, pop me an email,  I’ll add it to the doc.

First, add the sender to your contact list. Many systems use the contact list as the first screen.

Then find YOUR email provider and follow the steps.  



  1. Open the Spam folder.
  2. Select the email.
  3. Check the box to the left of the email.
  4. Click Ok on the top toolbar to move the message into your inbox.  Future messages from this sender will be delivered to the inbox..

Comcast / Xfinity

The instructions are more complicated for comcast.  You can do it!

The web page is here:

Scroll down on this web page until you see “Add an Email Address to the Email Safe List”



You can remove an email from Spam if you incorrectly marked it as spam:

  1. On your computer, open Gmail.
  2. On the left, click More.
  3. Click Spam.
  4. Open the email.
  5. At the top, click Not spam.

Tip: To stop a message from being sent to Spam in the future, you can:

Hotmail (or other Microsoft email)


  1. Open your Junk Email folder and select the messages you want to keep.
  2. From the top toolbar, select Not junk > Not junk (or Not spam Not spam). You can also open the message and select the It’s not junk link at the top.
  3. If you’ve blocked someone by mistake, open your Blocked senders list and select the Remove next to their name.
  4. Add the sender to your Safe senders list.

Paula’s Note:  My experience with MS is that on the desktop when you mark a single email as not junk, they will ask you if it is a safe sender.  On the app you have to add the person as a contact.  



  1. Open the Spam folder. If you don’t see the “Spam” folder, click More below the “Sent” folder.
  2. Select the email.
  3. Click Not spam to move the message into your inbox, and future messages from this sender will be delivered to the inbox.